RAmenVPN Technical Support
If you experience sign-in, connection, or account-related issues while using RAmenVPN, please review the information below or contact us by email.
Frequently Asked Questions
Unable to sign in
Confirm that your network connection is working and that your account and password are entered correctly. If the issue continues, send a screenshot of the error message to technical support.
No service is currently available for this account
This means the account does not currently have an available service configuration. Confirm that you signed in with the correct account. Contact technical support if you need us to verify the account status.
Unable to establish a VPN connection
Try the following steps:
- Confirm that you allowed the app to add a VPN configuration.
- Close any other VPN apps that are currently running.
- Restart RAmenVPN and try connecting again.
- Confirm that your device has a working network connection.
How to delete your account
Sign in to the app, open Account, select Delete Account, and follow the confirmation prompts. Account deletion is permanent and cannot be undone.
Contact Technical Support
Support email: fms_ramenvpn@protonmail.com
We normally respond within 1–2 business days.
When contacting us, we recommend including:
- Your platform, such as iOS, macOS, Android, or Windows.
- The approximate time the issue occurred.
- Any error message or screenshot.
- A detailed description of the issue.
Do not send passwords, verification codes, access tokens, or other sensitive information by email.
Privacy and Data
To learn how we handle user data, please read our Privacy Policy.
Contact email: fms_ramenvpn@protonmail.com